Tuesday, July 24th

Certificate Training: Improved Business Environment & Better Gaming Policy:  9:00 am – 12:30 pm
Meeting Room 4
Presenter:  Kate Spilde, Professor, Sycuan Institute on Tribal Gaming, San Diego State University
The Executive Training Program emphasizes cultural sensitivity and competence, government-industry relations, and casino industry intelligence from the perspective of Tribal Nation (re)building. 

Breakout Sessions 1:  10:00 am – 11:00 am
Why Failure Should be an Option
Ballroom A
Presenter:	Brad Worthley, Brad Worthley International
If no one in your organization is making mistakes, it may mean that no one is making any powerful decisions. Humans are incapable of perfection, but we are capable of excellence and that is what we should be focused on. The goal should be to create a culture that embraces powerful and innovative new ideas instead of emotionally safe decisions. With that said, we should also create a culture that has great systems in place to help prevent basic operational failure.

Brand Basics: Aligning Employees and Culture with Purpose
Ballroom B
Presenter:	Sarah Sears, S Design
Organizations work hard to attract the right people and keep them happy. This session will outline some simple ways to align your values, culture, and brand to attract the employees that fit best, and enrich your organizations’ culture and marketing viability. 

What’s the state of the State?  The Politics
Meeting Room:  9, 10
Moderator:	Matthew Morgan, Chickasaw Nation
Presenters:	Sarah Jane Smallwood-Cocke, Choctaw Nation
		Chad Alexander, Board Member, Oklahoma City Metro Alliance
This session will provide an insight into the politics within the State of Oklahoma.

Tribal Sponsorship: Tipping the Health Plan Odds in Tribes Favor
Ballroom E
Presenter:	Ben Butler, Tribal First/Tribal Care
Tribal sponsorship and the financial impact it can have on overall Tribal healthcare budgets, including Tribal health facilities, CHS/PRC funding, and Tribal health plans.   The session will address:  Tribal success stories, sources of positive return on investment and how to evaluate the opportunity, initial steps needed to set-up a sponsorship program, and potential challenges of implementing a Tribal sponsorship program.

Situational Awareness
Meetings Room 16, 17, 18
Presenters:	Frank Murray, Cherokee Group Solutions
		Gary Arend, Cherokee Group Solutions
		Larry Pearse, Cherokee Group Solutions
Being able to identify risk in life as we know today is critical to our safety. Understanding what is going on around us and making decisions to protect the ones under our watch is an increasing priority.  Too often these events are reported after they occur.

The Ever Evolving Role of the CIO & the IT Department
Meeting Rooms 19, 20
Presenters:  Chas Robins, RSM US, LLP
	       Beth Johnson, RSM US, LLP
The IT department is the backbone of casino and resort operations.  They are tasked with keeping the gaming floor and other operational areas functional at all times, maintaining systems and applications, managing the network and infrastructure, and managing data security risk.  The CIO is leading all of these efforts and their role is constantly evolving.  
This session will focus on the evolving role of the CIO as more than an IT manager, but a strategic advisor on the executive management team.  We will talk about roles and responsibilities of the CIO, the importance of IT governance, and what questions a CEO should be asking their CIO. 

A Case Study – Choctaw Casino & Resort - Grant
Meeting Room 11, 12
Moderator:	 DG Smalling, Choctaw Master Artist
Presenters:  Danny Valle, AIA, Principal, HBG Design
 Shauna Williams, Director of Project Management, Choctaw Nation
 Shanis Goodson, General Manager, Choctaw Casino & Resort–  Grant
Choctaw Casino & Resort – Grant recently completed an extensive expansion project, adding strategic revenue-generating resort amenities for cross-generational appeal. Learn how a program of key enhancements has elevated the guest experience and improved resort operations, while inspiring economic growth opportunities for the Choctaw Nation and Southeastern Oklahoma.

Certification 1 Continued:
Improved Business Environment & Better Gaming Policy
Meeting Room 4
Presenter:  Kate Spilde, Professor, Sycuan Institute on Tribal Gaming, San Diego State University
The Executive Training Program emphasizes cultural sensitivity and competence, government-industry relations, and casino industry intelligence from the perspective of Tribal Nation (re)building. 

Breakout Sessions 2:  11:15 am – 12:15 pm
Leadership that Drives Operational Excellence
Ballroom A
Presenter:  Brad Worthley, Brad Worthley International
The goal of every organization (government, gaming commission or enterprise) should be operational excellence, and that does not come easy. A leader’s focus must be tuned into specific areas of the operation in order to drive needed change. Learn the secrets to creating a culture where employees are engaged, the workforce is aligned, employee and customer pain points are eliminated, and productivity is peaked. While at the same time, you build independence and trust in your teams, so they come to work motivated each day.

Tribal iGaming:  It’s Already Happening
Ballroom B
Presenters:	Gene Johnson, Victor Strategies
		Brett Calapp, Pala Interactive
		Alec Driscoll, GAN
		Jamie Hummingbird, Cherokee Nation Gaming Commission
 		Melissa Blau, iGaming Capital
Tribal Government Gaming has been an active & successful participant in the developing US iGaming industry.  Multiple Tribes have been effectively offering real money iGaming in commercial markets for nearly three years. Discover how Indian iGaming has achieved success and learn what the future holds for interactive wagering and social casino in Indian Country. 

What’s the state of the State?  The Legal End
Meeting Room 4
Moderator:	Matthew Morgan, Chickasaw Nation
Presenters: 	Dean Luthey, GableGotwals
		William Norman, Hobbs Straus Dean and Walker
This panel takes an introspective look at the State of Oklahoma, from the legal side.

Learning from Industry Trends – 
Raving’s 2nd Annual Indian Gaming National Marketing Survey
Ballroom E
Presenter:  Deb Hilgeman, The Raving Group
The industry is talking about Raving’s recent release of their 2nd Annual Indian Gaming National Marketing Survey. Started in 2016, we’re now starting to see trends and changes within Tribal Gaming; this data is being used as a benchmarking tool across the nation. Raving is pleased to present results from this in-depth blind survey of senior Tribal casino marketing executives from all across the United States. Raving’s Research Partner, Dr. Deb Hilgeman, will be presenting some very interesting data from the compiled comparisons, some of it certainly around the area of casino promotions, but much more broad marketing information as well. 

Audit Reports – We’re not Gonna Take It!
Meeting Room 16, 17, 18
Presenters:	Charlie Parker, Finley & Cook
		Gloria Mistek, Kiowa Casino
		James Johnson, Fort Sill Apache Gaming Commission
Internal and External audits help provide feedback to Casinos with regard to areas of weakness or non-compliance.  These audits and reports can help a Casino improve internal controls and reduce the potential for fraud and theft, but what if you don’t completely understand or agree with a finding on the report?   How do you ask for clarification? What should you do when you disagree with an auditor’s finding?  

In the Era of #MeToo Movement 
Meeting Room 19, 20
Presenter:	Kendra Clements, The Mettise Group
The spotlight on workplace sexual harassment has led to high-profile resignations, terminations, and lawsuits. In spite of consequences, revelations, and national conversations about appropriate behavior, only a small percentage of employers have taken steps to prevent and address sexual harassment in the workplace: risky business in an Era of the #MeToo Movement. Learn what to look for, how to prepare, and how to respond if you’re faced with a #MeToo claim.

You’ve Got Gas
Meeting Room 11, 12
Presenter:  James Klas, KlasRobinson QED
Travel plazas and Gasinos have become important parts of the service offerings of Oklahoma Tribes. In addition to the revenue, employment, and community benefits they provide, they can generate significant tax revenue for Tribal coffers.  However, they also come with their own unique set of operating, environmental, and regulatory issues. This presentation will focus upon operating issues, maximizing gaming, and non-gaming revenue, facility/design issues and other matters of importance for Tribes that have or are seeking to build travel plazas with or without casinos.

Wednesday, July 25th
Certification 2: 
Responsible Gambling Training: Casino Employee Orientation 
Meeting Room 4 - 9:00am - 12:30pm
This certificate training will focus on how to train employees about Problem Gambling and customer service.  It will focus on the dynamics and characteristics of the gambling disorder, problem gambling as a component of customer service, helping your customers, self-exclude, referrals and the hotline as well as how to use the OAPCG training film.  Attendees will come away with the ability to train employees at your facilities.

Breakout Sessions 3:  9:00 am – 10:00am
Class II Innovations
Ballroom A
Presenters:	Russell Witt, Ainsworth
		James Starr, VGT and Aristocrat Company
		Tifani Chowdhry, IGT
		Brett Vela, AGS
An update on Class II Innovations and what we can expect to see in the coming year.

Regulating Small and Charitable Gaming
Ballroom B
Presenter:  Suzanne Nunn, National Indian Gaming Commission
Did you know that IGRA requires charitable gaming to be regulated? Are you doing enough? This course for Tribal Gaming regulators examines the legal ins and outs of regulating charitable gaming on Indian lands. Participants will learn what is considered Indian lands (hint: it may be more than you think!), what responsibilities the Tribal Gaming regulatory authority has for regulating gaming, and which exemptions apply to charitable operations.

Social Media vs. Marketing
Ballroom E
Presenter:  Christopher Lloyd, Spark Creative
What’s the different between posting on social media and getting results through it?  A great digital marketing strategy.  Learn different strategies and techniques to make your social media work for you across different platforms.  Discuss the current trends in social media, the future of digital advertising, and reaching the most people in the digital space for the least amount of money.

History of Gaming in Oklahoma
Meeting Room 9, 10  
Presenters:	Gary Pitchlynn, Pitchlynn Law
		William Norman, Hobbs Straus Dean & Walker, LLP
		Kirke Kickingbird, Hobbs Straus Dean & Walker, LLP
This session will provide an overview of the History of Gaming in Oklahoma.  An informative lesson on how Indian Gaming developed, the obstacles encountered, and the successes.

Alcohol Compliance – What is Coming Down the Road…SOON!
Meeting Room 16, 17, 18
Presenters:  Captain Erik Smoot, Oklahoma ABLE Commission
              Collin Graham, Oklahoma Restaurant Association
Update on new laws coming into effect. Are you prepared?

Wheel Watchers and Dice Sliders
Meeting Room 19, 20
Presenters:  Donald Childers, Cherokee Nation Entertainment
	       Joshua Anderson, Cherokee Nation Entertainment
With the approval of Ball and Dice in Oklahoma there is a need to examine the types of scams that are commonly associated with these games. This presentation will cover the types of suspicious activity you might expect to see once your facility begins to offer craps and roulette. We will also discuss some of the not so common scams that have been seen in various jurisdictions and how to safeguard against them. Finally we will also examine possible technology solutions that can provide enhanced surveillance coverage.

Emerging Leaders: Our Imprint, Future, & Legacy 
Meeting Room 11, 12
Presenter:  Kendra Clements, The Mettiste Group
Emerging Leaders are the future of our organizations. They are the key to our continued success. They are our legacy. Why and how we invest in them sets the tone and stage for continued success of our company. Please join us in this meaningful leadership discussion and learn how to build your future leaders.

Certification 2 - Continued:  
Responsible Gambling Training: Casino Employee Orientation 
Meeting Room 4 - 9:00am - 12:30pm
This certificate training will focus on how to train employees about Problem Gambling and customer service.  It will focus on the dynamics and characteristics of the gambling disorder, problem gambling as a component of customer service, helping your customers, self-exclude, referrals and the hotline as well as how to use the OAPCG training film.  Attendees will come away with the ability to train employees at your facilities.

Breakout Sessions 4:  10:15 am – 11:15 am
Title 31 Updates
Ballroom A
Presenter:	Grant Eve, WIPFLi/Grant Eve
In this session, we will discuss the latest emerging trends related to Title 31/AML compliance. This will include recent enforcement actions, the legalization of marijuana, cyber-related events, and continued due diligence procedures. Lastly, we will also discuss ways for Casinos to mitigate their Title 31/AML risk. 

The Post PASPA Era Begins
Ballroom B
Moderator:   Kevin Mullally, Gaming Laboratories International
Presenters:  Eloy Martinez, AGA
		 Stephan Greetham, Chickasaw Nation
		 Debbie Thundercloud, National Indian Gaming Association 
The decision is in and now Tribe by Tribe and State by State the Tribal leaders, legislators, and industry experts begin the task of shaping sports betting for the future. What can be learned from the early attempts at legislation? How do we best get a handle on the wide range of fees that have been bantered about? Tribes have a strong history when it comes to Tribal gaming regulation, what are the key factors we need to incorporate in regulating sports betting? Be sure to catch this timely discussion on legislation and the regulation of sports betting in Indian country.

Native Women Trailblazers in Gaming
Ballroom D
Presenters:  Margo Gray, Margo Gray & Associates
		 Kelly Myers, Cherokee Nation Gaming Commission
		 Pam Merriman-Shaw, Kaw Nation Gaming
		 Jennifer Standingbear-Bighorse, Osage Nation Gaming
Native women in all areas of the gaming industry face an uphill battle and sometimes difficult challenges in reaching a high level and executive positions in gaming.  Learn how these powerful native women have honed their leadership skills in the gaming industry.

Business Intelligence: A Game Changer in the Gaming Industry
Ballroom E
Presenter: Rick Alliss, AmShot
“Business Intelligence” can sound nebulous and daunting, but it’s the key to understanding your business, what makes it tick, and how to reach your goals. The presentation will discuss what Business Intelligence is, the positive impact it can have on your business, and the BI tools available.

Social Media…Think Before you Act, Twice Before you Speak, 
Three Times Before You Post
Meeting Room 16, 17, 18
Presenters:  Julie Hackman, AmericanChecked
		 Kelli Weaver, AmericanChecked
Learn tips and tools to ensure your search of social media is compliant for suitability determination.

Tour of the Dark Web: Cyber’s Version of the Antique Roadshow
Meeting Room 19, 20
Presenter: Seth Jaffe, Leo Cyber Security
Ever wonder where company information goes after a successful cyber-attack?  Using an isolated laptop, cyber analysts will take you on a guided tour of the Darknet, where you can get a first-hand view of the marketplace for illegally obtained information.  Attendees will gain valuable insight into the data available on the underground web, the valuation of which bears a direct correlation to the types of risk modeling required by numerous cybersecurity laws and regulations.  Attendees will also be introduced to the kinds of attack tools available on the Darknet, the ease at which these tools are traded online, and the threats associated with them.   

Ball and Dice – What you Need to Know!
Meeting Room 11, 12
Presenters:	Matt Morgan, Chickasaw Nation
             Dean Luthey, GableGotwals
		Jamie Hummingbird, Cherokee Nation
What you need to know.  This presentation will provide information on Ball and Dice:
the legal, the regulatory, and the electronic rules.

Certification 2 - Continued:  
Responsible Gambling Training: Casino Employee Orientation
Meeting Room 4 - 9:00am - 12:30pm
This certificate training will focus on how to train employees about Problem Gambling and customer service.  It will focus on the dynamics and characteristics of the gambling disorder, problem gambling as a component of customer service, helping your customers, self-exclude, referrals and the hotline as well as how to use the OAPCG training film.  Attendees will come away with the ability to train employees at your facilities.

Breakout Sessions 5:  11:30 am – 12:30 pm
Let’s Start With Sports Betting 101
Ballroom B
Moderator: 	Valerie Spicer, The Trilogy Group
Presenters:	Melissa Blau, Veltyco Group PLC
		Daniel Kustelski, Chalkline Sports
		Rob Roy, Sportradar
Who sets the line? What is the advantage to outsourcing it? What are the risks and rewards? How do I prepare my patrons to be sports wagering customers? There is a great deal to get up to speed on! As we always say, no question is a bad question. Sit in while these industry experts address the fundamentals of sports betting and get your questions answered.

Global Gaming Women:  Essential Skills for Work Place Success
Ballroom D
Presenters:	Phyllis Gilland, President and Chair, Global Gaming Women  
	 	Christie Eickleman, Gaming Laboratories International
Today’s work place and markets not only require business knowledge, social, communication, and diversity skills, it requires redefining them to include digital fluency, sales and marketing capability, work-life balance, and the ability to quickly and confidently assimilate change.  In this mini-session you hear about some specific tips on how to effectively guide you to your own success.

Disaster Preparedness & Loss Prevention
Ballroom A
Presenters:  Eric Helgome, BlueSky Disaster Preparedness
             Cory Hendrickson, BlueSky Disaster Preparedness
The purpose of the Disaster Preparedness & Loss Prevention Presentation is to assist the members of OIGA in identifying and creating Disaster Preparedness Plans for the properties they own and manage. Disaster Preparedness planning is the key to ensuring Tribes have a plan in place prior to a loss.

How Digital Wallets Benefit Indian Gaming
Meeting Room 9, 10
Presenters:  Sandra Travers, Digipay Solutions
		 Mike Ackerman, Digipay Solutions
Digital wallets and smart phones are rapidly evolving into an enhanced omnichannel payment experience for customers and merchants.  Learn how digital wallets can be used to leverage real-time data and create competitive offerings to build loyalty to your brand while reducing transaction fees.  

Game Performance
Ballroom E
Presenter:  Paul Bycroft, National Indian Gaming Commission
This course is designed to assist participants gain an understanding of game statistics. The objective is to create an interactive environment where attendees will learn how statistics serve as a benefit to identifying issues on the gaming floor.   Topics will focus on the analysis of gaming machine, table game, bingo, and card game statistics. Attendees will gain an enhanced understanding of the inherent risks associated with the gaming statistics and how the MICS are intended to mitigate those risks.

Working with the Media
Meeting Room 16, 17, 18
Presenters:  Ted Strueli, The Journal Record
           	 Molly Fleming, The Journal Record
Dick Pryor, KGOU and longtime television journalist and news      director at OETA
    		 Emily Lang, Price-Lang PR
		 Susan Ellerbach, Tulsa World
Working with the media can be fun or frustrating, but this panel of insiders can give you the tricks of the trade to help make sure your relationship with the media is a good one. Knowing how the media operates can help you get your message out the way you want it without fear. Here’s your chance to get candid answers from longtime media insiders about what they’re looking for and how they operate so your interactions can be stress-free.